Introduction
Introduction Hazara Digitals (“we,” “our,” or “us”) is a digital marketing agency operating from Islamabad, Pakistan. We provide WordPress development, SEO, social media marketing, Google Ads management, graphic design and related digital services to clients in the United States, United Kingdom, Canada, the United Arab Emirates, Saudi Arabia, Ireland and other countries. This Privacy Policy explains how we collect, use, store and protect personal information when you visit hazaradigitals.com, submit enquiries through our contact forms, engage our services or communicate with our team. Please read this policy carefully. By using our website you confirm that you have read and understood how we handle your personal data.
Who We Are and How to Contact Us:
Hazara Digitals is operated by M. Umar Khan, trading as Hazara Digitals. Registered address: Islamabad, Pakistan Email: 3101 Website: https://hazaradigitals.com in**@************ls.com Phone: +92-302-564For any questions about this Privacy Policy or your personal data, contact us at the email address above. We respond to all privacy-related enquiries within five business days. What Personal Data We Collect:
We collect the following categories of personal data from website visitors, enquirers and clients.
Information You Provide Directly:
When you submit a contact form, request a consultation, send us an email or engage our services, you may provide us with the following information:
Your full name, email address, phone number, business name and website URL submitted through contact forms or enquiry requests.
Project briefs, business information, marketing materials, account credentials and other information shared when engaging our services or during onboarding.
Payment information — note that payment processing is handled by third-party payment processors. We do not store your payment card details on our systems.
Communication records including emails, WhatsApp messages and video call notes related to your project or enquiry
Information Collected Automatically:
When you visit hazaradigitals.com, we automatically collect certain technical data about your visit through cookies and analytics tools. This includes your IP address, browser type and version, operating system, referring URL, pages visited on our site, time and duration of your visit, and device type. This data is collected through Google Analytics 4 and other analytics tools described in the Cookies section of this policy.
How We Use Your Personal Data:
We use the personal data we collect for the following purposes.
To respond to your enquiries and schedule consultations when you contact us through our website or directly.
To deliver the services you have engaged us for, including managing campaigns, producing deliverables and communicating about your project.
To send invoices and manage payment for services rendered.
To improve our website and services based on how visitors interact with our site.
To comply with legal obligations that apply to our business operations.
We do not use your personal data for automated decision-making or profiling. We do not sell your personal data to any third party. We do not use your data for any purpose other than those listed above without obtaining your prior consent.
Legal Basis for Processing Personal Data:
For visitors and clients based in the United Kingdom or the European Union (including Ireland), we process your personal data on the following legal bases under UK GDPR and EU GDPR.
Contractual necessity: We process your name, email, phone and project information because it is necessary to fulfil the service agreement between us when you engage Hazara Digitals for a project. Legitimate interests: We process analytics data and communication records to operate and improve our business, where our legitimate interest is not overridden by your rights.
Legal obligation: We may process and retain certain data where required to comply with applicable laws in Pakistan or the countries in which our clients are based.
Consent: Where we seek to contact you for marketing purposes beyond responding to your specific enquiry, we will ask for your explicit consent first.
For clients and visitors based in California, USA, we process your data in accordance with the California Consumer Privacy Act. You may request details of the personal data we hold about you, request deletion of your data, or opt out of any sale of personal data (note: we do not sell personal data) by contacting us at in**@************ls.com.
Cookies and Tracking Technologies:
“What Are Cookies”?
Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies to understand how visitors use our site, to improve site performance and to support our marketing activities.
“The Cookies We Use”?
Strictly necessary cookies: These cookies are required for the website to function correctly. They cannot be disabled. They include session cookies that maintain your interaction with the website and security cookies that protect against malicious traffic.
Analytics cookies: We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects data including pages visited, time on site, traffic source and device type in an anonymised or pseudonymised form. We have configured Google Analytics 4 with IP anonymisation enabled. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Marketing and advertising cookies: If you have arrived at our website through a paid advertising campaign, your visit may be tracked by Google Ads or Meta Ads cookies to measure campaign performance. These cookies do not identify you as an individual.
“Managing Your Cookie Preferences”?
On your first visit to our website you will be presented with a cookie consent notice. You may accept all cookies, reject non-essential cookies or manage your preferences individually. You can also control cookies through your browser settings — most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect the functionality of our website.
“Sharing Your Personal Data”
We do not sell, rent or trade your personal data to third parties. We share personal data only in the following limited circumstances.
Service providers: We use trusted third-party tools and platforms to operate our business. These include Google Workspace for email and file management, Google Analytics 4 for website analytics, Stripe or PayPal for payment processing, and project management platforms such as Asana or Trello for client project coordination. Each of these providers processes your data only as necessary to provide their service to us and is subject to data processing agreements.
Legal requirements: We may disclose your personal data to law enforcement, regulatory authorities or courts if required to do so by law, or if we believe such disclosure is necessary to protect our rights, the rights of our clients or the safety of others.
Business transfers: In the event that Hazara Digitals is sold, merged or transferred to another entity, your personal data may be transferred as part of that transaction. We will notify you of any such change and the new entity will be bound by this Privacy Policy.
International Data Transfers:
Hazara Digitals is based in Pakistan. When you provide us with personal data, it is transferred to and processed in Pakistan. Pakistan is not currently recognised by the European Commission as providing an adequate level of data protection equivalent to the EU. If you are based in the UK or EU, by submitting your personal data to us you acknowledge this transfer.
We take appropriate technical and organisational measures to protect your personal data during international transfers, including using encrypted communication channels, secure file storage and access controls that limit who can view your information.
“Data Retention”
We retain personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal requirements.
Client project data — including communications, briefs and deliverables — is retained for a minimum of three years following the end of the client engagement to allow for any disputes or follow-up requirements.
Enquiry data from contact form submissions that do not proceed to an engagement is deleted or anonymised after twelve months.
Analytics data collected through Google Analytics 4 is retained for a maximum of fourteen months as configured in our Google Analytics account settings.
Your Rights
Depending on where you are located, you may have the following rights in relation to your personal data.
The right to access:You may request deletion of your personal data at any time
The right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it. The right to erasure: You may ask us to delete your personal data. We will comply with deletion requests within thirty days unless we are required by law to retain certain data.
The right to restrict processing: You may ask us to restrict how we use your personal data in certain circumstances.
The right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format.
The right to object: You may object to our processing of your personal data where we rely on legitimate interests as our legal basis.
The right to withdraw consent: Where we process your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, contact us at in**@************ls.com with the subject line “Data Rights Request.” We will respond within thirty days.
UK and EU visitors: If you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint with your national supervisory authority. For UK residents, this is the Information Commissioner’s Office at ico.org.uk. For Irish residents, this is the Data Protection Commission at dataprotection.ie.
“Third-Party Websites and Links “
Our website may contain links to third-party websites. This Privacy Policy applies only to hazaradigitals.com. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies before providing them with any personal data.
“Children’s Privacy”
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected personal data from a child, please contact us immediately at in**@************ls.com and we will delete that data promptly.
“Changes to This Privacy Policy”
We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following an update constitutes acceptance of the revised policy.
“Contact Us About This Policy”
For any questions, concerns or requests related to this Privacy Policy or our handling of your personal data, contact us at: Hazara Digitals Email: in**@************ls.com Phone: +92-302-564-3101 Address: Islamabad, Pakistan Website: https://hazaradigitals.com We respond to all privacy-related enquiries within five business days.
